Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you use DavoyRide services, you may provide us with:

• Account Information: Name, email address, phone number, profile picture, and payment information
• Identity Verification: Driver's license, vehicle registration, insurance documents (for drivers)
• Trip Information: Pickup and drop-off locations, routes, and ride history
• Communication Data: Messages, ratings, and feedback you provide through the app

1.2 Information We Collect Automatically

When you use our services, we automatically collect:

• Location Data: Precise GPS location during rides and while the app is in use
• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Usage Data: App interactions, features used, crash reports, and performance data
• Transaction Data: Payment information, ride fares, and billing history

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our ride-hailing services
• Process transactions and send payment receipts
• Match riders with drivers and optimize routes
• Communicate with you about rides, updates, and promotions
• Ensure safety and security for all users
• Comply with legal obligations and resolve disputes
• Analyze usage patterns and improve our platform
• Provide customer support and respond to inquiries

3. Information Sharing

3.1 With Other Users

We share certain information between riders and drivers to facilitate rides:

• Riders can see driver name, photo, vehicle details, and location
• Drivers can see rider name, photo, pickup location, and destination
• Both parties can see ratings and trip details

3.2 With Service Providers

We share information with trusted third parties who help us operate our business:

• Payment processors for transaction handling
• Cloud storage providers for data hosting
• Analytics services for app improvement
• Customer support tools
• Background check providers (for driver verification)

3.3 Legal Requirements

We may disclose information when required by law, to:

• Comply with legal processes and government requests
• Protect the rights, property, and safety of DavoyRide, our users, and the public
• Investigate and prevent fraud or security issues
• Enforce our Terms of Service

4. Your Privacy Choices

4.1 Location Data

You can control location sharing through your device settings. However, disabling location services will prevent you from using ride-hailing features that require GPS.

4.2 Marketing Communications

You can opt out of promotional emails by clicking the unsubscribe link or adjusting your notification preferences in the app.

4.3 Account Information

You can review and update your account information at any time through the app settings.

4.4 Data Deletion

You can request deletion of your account and personal data by contacting us at privacy@davoyride.com. Note that we may retain certain information for legal or business purposes.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication requirements
• Secure payment processing through PCI-compliant providers
• Employee training on data protection practices

While we take reasonable measures to protect your information, no system is completely secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and safety measures

Typically, we retain trip data for 7 years and account information for 3 years after account closure, unless a longer retention period is required by law.

7. Children's Privacy

DavoyRide is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will promptly delete it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the app or by email. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: